Forvan Technology Services is hiring
Technical Support Supervisor with LMIA

Work setting

• Consulting firm
• Private company, corporation or industry
• Testing

Responsibilities

Tasks

• Give access to computer networks
• Report on the performance of computer systems and networks
• Respond to users experiencing difficulties with computer
• Consult user guides, technical manuals and other documents to research and implement solutions
• Provide advice and training to users in response to identified difficulties
• Collect, organize and maintain a problems and solutions log for use by other technical support analysts
• Participate in the redesign of applications and other software
• Supervise other technical support workers in this group
• Provide business systems, network and Internet support to users in response to identified difficulties
• Set up equipment for employee use, performing or ensuring proper installation of cables, operating systems, or appropriate software
• Perform Web-server backup and recovery operations
• Provide customer service
• Manage incidents

Supervision

• 3-4 people

Experience and specialization

Computer and technology knowledge

• Information Technology Infrastructure Library (ITIL)
• Mainframe
• iOS
• MAC
• Unix
• Device drivers
• Networking software
• Networking hardware
• Networking security
• Intranet
• Internet
• Servers
• Desktop applications
• File management software
• Security software
• Multimedia software
• Word processing software
• Presentation software
• Mail server software
• Communication software
• Project management software
• Programming software
• Website creation and management software
• Desktop publishing software
• Mapping and data visualization software
• Database software
• Mac OS
• Quick Books
• Salesforce
• MS Office
• MS Windows
• SharePoint
• Spreadsheet
• TCP/IP
• Wireless networks
• WordPress
• Networks

Area of specialization

• Project management
• System integration
• Cybersecurity

Additional information

Work conditions and physical capabilities

• Fast-paced environment
• Work under pressure
• Tight deadlines
• Repetitive tasks
• Handling heavy loads
• Manual dexterity
• Attention to detail
• Ability to distinguish between colours
• Sitting
• Combination of sitting, standing, walking
• Standing for extended periods
• Bending, crouching, kneeling

Personal suitability

• Accurate
• Client focus
• Efficient interpersonal skills
• Excellent oral communication
• Excellent written communication
• Initiative
• Judgement
• Organized
• Team player
• Ability to multitask
• Time management
• Honesty

Benefits

Health benefits

• Dental plan
• Health care plan

Financial benefits

• Gasoline paid

Other benefits

• Free parking available
• Learning/training paid by employer