Synergy It Solutions Inc. is hiring
Systems Technical Support Analyst with LMIA

Work setting

• Relocation costs not covered by employer
• Willing to relocate
• Consulting firm
• Server farm

Responsibilities

Tasks

• Respond to users experiencing difficulties with computer
• Consult user guides, technical manuals and other documents to research and implement solutions
• Provide advice and training to users in response to identified difficulties
• Collect, organize and maintain a problems and solutions log for use by other technical support analysts
• Supervise other technical support workers in this group
• Provide business systems, network and Internet support to users in response to identified difficulties
• Set up equipment for employee use, performing or ensuring proper installation of cables, operating systems, or appropriate software

Supervision

• 1 to 2 people

Experience and specialization

Computer and technology knowledge

• Information Technology Infrastructure Library (ITIL)
• Linux
• Device drivers
• Networking software
• Networking hardware
• Networking security
• Internet
• Servers
• Desktop applications
• File management software
• Security software
• Mail server software
• Communication software
• Desktop publishing software
• MS Office
• MS Windows
• SQL
• TCP/IP
• Wireless networks

Additional information

Transportation/travel information

• Willing to travel
• Willing to travel regularly
• Travel expenses paid by employer

Work conditions and physical capabilities

• Work under pressure
• Tight deadlines
• Attention to detail

Own tools/equipment

• Cellular phone

Personal suitability

• Accurate
• Client focus
• Efficient interpersonal skills
• Excellent oral communication
• Excellent written communication
• Initiative
• Judgement
• Organized
• Team player