Towneplace Suites London is hiring
Reservations Supervisor - Hotel with LMIA

Work setting

• Hotel, motel, resort

Responsibilities

Tasks

• Co-ordinate activities with other work units or departments
• Establish work schedules and procedures
• Perform same duties as workers supervised
• Prepare and submit reports
• Resolve work problems, provide technical advice and recommend measures to improve productivity and product quality
• Assist clients/guests with special needs
• Co-ordinate, assign and review work
• Hire and train staff in job duties, safety procedures and company policies
• Maintain operation of computer systems, equipment, machinery and arrange repair work to ensure business continuity and customer service delivery
• Requisition materials and supplies
• Receive and record bookings for package tours
• Quote fares and rates
• Negotiate rates and terms
• Manage contracts
• Assist in budget preparation
• Professionalism in customer service
• Provide customer service
• Conduct sales calls
• MS Office
• Process data to conduct basic analyses of trends
• Participate in staff meetings
• Coordinate the flow of information within the team

Supervision

• 5-10 people

Experience and specialization

Computer and technology knowledge

• MS Outlook
• Data analysis and interpretation
• Reservation software
• Salesforce

Additional information

Security and safety

• Criminal record check

Work conditions and physical capabilities

• Attention to detail
• Fast-paced environment
• Large workload
• Tight deadlines
• Work under pressure

Personal suitability

• Accurate
• Client focus
• Dependability
• Efficient interpersonal skills
• Excellent oral communication
• Excellent written communication
• Flexibility
• Initiative
• Interpersonal awareness
• Judgement
• Organized
• Team player
• Leadership

Benefits

Health benefits

• Dental plan
• Health care plan
• Vision care benefits

Financial benefits

• Bonus

Other benefits

• Free parking available