Pi-squared Consulting is hiring
User Support Technician with LMIA

Work setting

• Relocation costs covered by employer
• Startup company
• Willing to relocate
• Help desk
• Consulting firm

Responsibilities

Tasks

• Respond to users experiencing difficulties with computer
• Consult user guides, technical manuals and other documents to research and implement solutions
• Provide advice and training to users in response to identified difficulties
• Collect, organize and maintain a problems and solutions log for use by other technical support analysts
• Provide business systems, network and Internet support to users in response to identified difficulties
• Set up equipment for employee use, performing or ensuring proper installation of cables, operating systems, or appropriate software

Supervision

• 1 to 2 people

Experience and specialization

Computer and technology knowledge

• MAC
• Networking hardware
• Desktop applications
• File management software
• Multimedia software
• Word processing software
• Presentation software
• MS Office
• MS Windows
• Spreadsheet

Additional information

Work conditions and physical capabilities

• Fast-paced environment
• Work under pressure
• Repetitive tasks
• Attention to detail
• Sitting

Own tools/equipment

• Computer
• Printer
• Internet access
• Cellular phone

Personal suitability

• Accurate
• Efficient interpersonal skills
• Excellent oral communication
• Excellent written communication
• Team player