Petro Canada is hiring
User Support Technician with LMIA

Work setting

• General office
• Private sector

Responsibilities

Tasks

• Give access to computer networks
• Report on the performance of computer systems and networks
• Respond to users experiencing difficulties with computer
• Consult user guides, technical manuals and other documents to research and implement solutions
• Provide advice and training to users in response to identified difficulties
• Collect, organize and maintain a problems and solutions log for use by other technical support analysts
• Participate in the redesign of applications and other software
• Provide business systems, network and Internet support to users in response to identified difficulties
• Set up equipment for employee use, performing or ensuring proper installation of cables, operating systems, or appropriate software
• Perform Web-server backup and recovery operations
• Manage incidents

Experience and specialization

Computer and technology knowledge

• Android
• iOS
• Networking hardware
• Intranet
• Internet
• Servers
• Desktop applications
• File management software
• Security software
• Word processing software
• Presentation software
• Mail server software
• Communication software
• Image editing software
• Mac OS
• MS Office
• MS Windows
• TCP/IP
• Wireless networks

Additional information

Transportation/travel information

• Own transportation
• Own vehicle
• Valid driver's licence
• Travel expenses paid by employer

Benefits

Financial benefits

• Gasoline paid

Other benefits

• Parking available