Jaalatek Design Solutions Inc. is hiring
Systems Technical Support Analyst with LMIA

Work setting

• Consulting firm
• Private company, corporation or industry

Responsibilities

Tasks

• Respond to users experiencing difficulties with computer
• Consult user guides, technical manuals and other documents to research and implement solutions
• Provide advice and training to users in response to identified difficulties
• Collect, organize and maintain a problems and solutions log for use by other technical support analysts
• Provide business systems, network and Internet support to users in response to identified difficulties
• Set up equipment for employee use, performing or ensuring proper installation of cables, operating systems, or appropriate software
• Perform Web-server backup and recovery operations
• Provide customer service
• Communicate technical problems, processes and solutions

Credentials

Certificates, licences, memberships, and courses 

• Information technology infrastructure library (ITIL) Certification

Experience and specialization

Computer and technology knowledge

• Information Technology Infrastructure Library (ITIL)
• Servers
• File management software
• Project management software
• Python
• SAP (FI/CO / HR / MM / OT SD)
• MS Office
• Oracle
• Enterprise resource planning (ERP) software
• Tally ERP
• Zoho CRM
• Firewall

Additional information

Security and safety

• Basic security clearance

Work conditions and physical capabilities

• Fast-paced environment
• Work under pressure
• Tight deadlines
• Attention to detail

Personal suitability

• Accurate
• Client focus
• Efficient interpersonal skills
• Initiative
• Organized
• Team player
• Ability to multitask
• Time management
• Honesty

Benefits

Health benefits

• Health care plan

Financial benefits

• Bonus