DeafBlind Ontario Services is hiring
Information Technology (it) Support Analyst with LMIA

Languages

• English

Education

• College, CEGEP or other non-university certificate or diploma from a program of 1 year to 2 years

Experience

• 3 years to less than 5 years

On site

• Work must be completed at the physical location. There is no option to work remotely.

Work setting

• General office

Tasks

• Give access to computer networks
• Report on the performance of computer systems and networks
• Consult user guides, technical manuals and other documents to research and implement solutions
• Collect, organize and maintain a problems and solutions log for use by other technical support analysts
• Supervise other technical support workers in this group

Supervision

• 3-4 people

Certificates, licences, memberships, and courses 

• CompTIA Security+ Certification
• Certified Management Consultant (CMC)
• A+ Certification

Computer and technology knowledge

• Shell script
• iOS
• Networking software
• Networking hardware
• Networking security
• Intranet
• Internet
• Servers
• Desktop applications
• Enterprise Applications Integration (EAI)
• File management software
• Security software
• Word processing software
• Presentation software
• Mail server software
• Communication software
• Business diagram software
• Desktop publishing software
• MS Office
• MS Windows
• TCP/IP
• Wireless networks

Area of work experience

• Quality assurance or control

Work conditions and physical capabilities

• Fast-paced environment
• Work under pressure
• Tight deadlines
• Repetitive tasks
• Manual dexterity
• Attention to detail
• Sitting
• Combination of sitting, standing, walking
• Standing for extended periods
• Bending, crouching, kneeling

Personal suitability

• Accurate
• Client focus
• Efficient interpersonal skills
• Initiative
• Judgement
• Organized
• Team player
• Ability to multitask
• Time management
• Honesty

Health benefits

• Dental plan
• Health care plan
• Vision care benefits

Financial benefits

• Registered Retirement Savings Plan (RRSP)