The Sidney Pier Hotel & Spa is hiring
Guest Services Manager with LMIA

Languages

• English

Education

• Secondary (high) school graduation certificate

Experience

• 3 years to less than 5 years

On site

• Work must be completed at the physical location. There is no option to work remotely.

Work setting

• Hotel, motel, resort

Tasks

• Develop and implement policies and procedures for daily operations
• Recruit and hire staff
• Supervise staff
• Conduct performance reviews
• Conduct training sessions
• Negotiate with clients for the use of facilities
• Prepare budgets and monitor revenues and expenses
• Enforce policies and procedures
• Address customers' complaints or concerns
• Assist clients/guests with special needs
• Establish work schedules
• Manage events

Work conditions and physical capabilities

• Fast-paced environment
• Work under pressure
• Attention to detail
• Combination of sitting, standing, walking

Personal suitability

• Client focus
• Efficient interpersonal skills
• Excellent oral communication
• Flexibility
• Team player

Health benefits

• Dental plan
• Health care plan