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Umbrella Consulting is hiring
User Support Analyst with LMIA

$36.60/hour

  • On site

  • British Columbia

Job details:

LMIA Status:
Pending LMIA

Umbrella Consulting has applied for a Labour Market Impact Assessment (LMIA) and will be ready to extend an offer to a foreign worker once the application is approved.

Languages

  • English

Education

  • College, CEGEP or other non-university certificate or diploma from a program of 1 year to 2 years
  • or equivalent experience

Experience

  • Experience an asset

On site

  • Work must be completed at the physical location. There is no option to work remotely.

Work setting

  • Consulting firm
  • Private company, corporation or industry
  • Private sector

Tasks

  • Give access to computer networks
  • Report on the performance of computer systems and networks
  • Respond to users experiencing difficulties with computer
  • Consult user guides, technical manuals and other documents to research and implement solutions
  • Provide advice and training to users in response to identified difficulties
  • Collect, organize and maintain a problems and solutions log for use by other technical support analysts
  • Participate in the redesign of applications and other software
  • Provide business systems, network and Internet support to users in response to identified difficulties
  • Set up equipment for employee use, performing or ensuring proper installation of cables, operating systems, or appropriate software
  • Perform Web-server backup and recovery operations
  • Provide customer service
  • Manage incidents

Supervision

  • No supervision responsibility

Computer and technology knowledge

  • Security software
  • Multimedia software
  • Word processing software
  • Presentation software
  • Communication software
  • Project management software
  • Programming software
  • Database software
  • MS Office
  • MS Windows
  • Spreadsheet

Area of work experience

  • Quality assurance or control

Area of specialization

  • Project management

Work conditions and physical capabilities

  • Fast-paced environment
  • Work under pressure
  • Tight deadlines
  • Repetitive tasks
  • Handling heavy loads
  • Manual dexterity
  • Attention to detail
  • Ability to distinguish between colours
  • Sitting

Own tools/equipment

  • Cellular phone

Personal suitability

  • Accurate
  • Client focus
  • Efficient interpersonal skills
  • Excellent oral communication
  • Excellent written communication
  • Initiative
  • Judgement
  • Organized
  • Team player
  • Ability to multitask
  • Time management
  • Honesty

Health benefits

  • Health care plan

Financial benefits

  • Bonus

User Support Analyst

Burnaby - British Columbia
Workplace

On site

Location

Burnaby, British Columbia

Job type

Permanent full time employment

Vacancies

1

Pay

$36.60/hour | 35 hours per week

Published on

26 Mar 2026

Applications ends

09 Apr 2026

8 days left
UC

Umbrella Consulting

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