Auctria is hiring
User Support Technician with LMIA

Languages

• English

Education

• College/CEGEP

Experience

• 1 year to less than 2 years

Remote

• Work must be done remotely. There’s no office space provided.

Tasks

• Report on the performance of computer systems and networks
• Respond to users experiencing difficulties with computer
• Consult user guides, technical manuals and other documents to research and implement solutions
• Provide advice and training to users in response to identified difficulties
• Collect, organize and maintain a problems and solutions log for use by other technical support analysts
• Provide business systems, network and Internet support to users in response to identified difficulties
• Provide customer service
• Manage incidents
• Participate in fundraising activities for charity or non-profit organizations
• Develop all kinds of events for publicity, fundraising and information purposes

Computer and technology knowledge

• MAC
• Internet
• Desktop applications
• Multimedia software
• Image editing software
• Project management software
• HTML editing software
• Website creation and management software
• Spreadsheet

Area of specialization

• Fundraising

Work conditions and physical capabilities

• Fast-paced environment
• Work under pressure
• Tight deadlines
• Attention to detail

Own tools/equipment

• Internet access
• Cellular phone

Personal suitability

• Accurate
• Client focus
• Efficient interpersonal skills
• Excellent oral communication
• Excellent written communication
• Initiative
• Judgement
• Organized
• Team player
• Ability to multitask
• Time management
• Honesty

Health benefits

• Health care plan