WS Audiology Canada Inc. is hiring
User Support Technician with LMIA

Languages

• English

Education

• Secondary (high) school graduation certificate

Experience

• 2 years to less than 3 years

Remote

• Work must be done remotely. There’s no office space provided.

Tasks

• Give access to computer networks
• Report on the performance of computer systems and networks
• Respond to users experiencing difficulties with computer
• Consult user guides, technical manuals and other documents to research and implement solutions
• Provide advice and training to users in response to identified difficulties
• Collect, organize and maintain a problems and solutions log for use by other technical support analysts
• Participate in the redesign of applications and other software
• Provide business systems, network and Internet support to users in response to identified difficulties
• Set up equipment for employee use, performing or ensuring proper installation of cables, operating systems, or appropriate software
• Perform Web-server backup and recovery operations
• Provide customer service
• Manage incidents
• Answer inquiries and provide information to customers

Computer and technology knowledge

• iOS
• Networking software
• Mac OS
• MS Windows
• Zoho CRM

Work conditions and physical capabilities

• Fast-paced environment

Personal suitability

• Client focus
• Efficient interpersonal skills
• Excellent oral communication
• Excellent written communication
• Organized
• Team player
• Ability to multitask

Health benefits

• Dental plan
• Health care plan
• Vision care benefits