PDN EXPRESS CA LTD is hiring
User Support Technician with LMIA

Languages

• English

Education

• Other trades certificate or diploma
• or equivalent experience

Experience

• 2 years to less than 3 years

On site

• Work must be completed at the physical location. There is no option to work remotely.

Tasks

• Report on the performance of computer systems and networks
• Respond to users experiencing difficulties with computer
• Consult user guides, technical manuals and other documents to research and implement solutions
• Provide advice and training to users in response to identified difficulties
• Collect, organize and maintain a problems and solutions log for use by other technical support analysts
• Provide business systems, network and Internet support to users in response to identified difficulties
• Set up equipment for employee use, performing or ensuring proper installation of cables, operating systems, or appropriate software
• Perform Web-server backup and recovery operations
• Manage incidents

Area of specialization

• E-commerce

Personal suitability

• Accurate
• Organized
• Team player
• Ability to multitask
• Time management

Health benefits

• Dental plan
• Vision care benefits