Administration & Operations / Support Services Officer
DIB Bank
May 2016 – Present
Full-time · On-site · United Arab Emirates
Manage daily operations and administrative services for a department of 190+ employees. Led cost optimization initiatives by analyzing daily operational expenses, resulting in over 30% cost reduction. Coordinate with senior management, HR, IT, and support teams to ensure operational efficiency. Manage vendors and service providers, improving service quality while controlling costs. Developed internal tracking and reporting systems, enhancing workflow efficiency and response time. Ensure compliance with audit requirements, corporate policies, and governance standards. Support executive leadership with operational insights and reporting.