Senior Client & Patient Services Representative
Medcare MSO Global
Aug 2020 – Present
Full-time · On-site · Pakistan
Delivered frontline customer and patient support, handling inquiries, scheduling appointments, and resolving service issues with professionalism. Assisted patients with registration, documentation, and service coordination, ensuring accuracy and confidentiality. Provided information and guidance on available healthcare services, policies, and procedures. Managed phone, email, and in-person communications, ensuring timely and effective responses. Maintained and updated client/patient records in compliance with organizational and privacy standards. Collaborated with healthcare and administrative staff to improve service delivery and patient satisfaction. Recognized for strong interpersonal skills, empathy, and ability to resolve concerns quickly.