OPERATION SUPERVISOR
Operations professional based in Douala, native French speaker with an intermediate level of English, with solid experience in team supervision, administrative management and performance monitoring. Currently Visa Operations Manager at Global Bush Travel & Tourism, overseeing a team of 2, after previously supervising a team of 15 at TLScontact Cameroun. Comfortable with M365 tools, with a strong focus on organization, rigor and continuous process improvement.
Global Bush Travel & Tourism
Feb 2026 – Present
Full-time · On-site · Cameroon
• Supervise a team of 2 people in charge of visa file processing operations. • Oversee administrative procedures and ensure rigorous follow-up of files, deadlines and compliance. • Manage and monitor team performance, with regular reporting to management. • Coordinate with partners and external contacts to streamline the processing of applications
TLSCONTACT
Jun 2021 – Oct 2025
Full-time · On-site · Cameroon
Supervised and coordinated an operational team of 15+ staff members- Monitored individual and team performance through KPIs- Managed schedules, workload distribution, and service continuity- Ensured compliance with strict procedures in a regulated environment- Collaborated with systems and support teams to ensure tool availability- Resolved operational incidents and contributed to continuous improvement initiatives
UNIVERSITE DE BAMENDA
Jan 2015 – Jan 2016
Contact details are available to verified employers.