@igorsilva

Information Technology

NOC 21222 · Information systems specialists 4 years of experience Last active 3 days ago

About

I am an IT professional with solid experience in User Support, Unified Communications (UC), and VoIP systems administration, delivering reliable solutions that improve performance and user satisfaction. With a background in Systems Analysis, IT Support, and Network Administration, I have developed strong technical and problem-solving skills to support both end users and corporate infrastructure.

Location: Nova Odessa, Brazil
Nationality: Brazil
Preferred hourly pay: CA$40/hour
Preferred annual pay: CA$75,000/year

Skills

Microsoft Power BI

Microsoft Teams

PowerShell

Python

Languages

English

Portuguese

Spanish

Work experience

Unified Communications Analyst and VoIP Technical Support

Robert Bosch LTDA

Apr 2022 – Present

Full-time · Hybrid · Brazil

Provide Tier 2 technical support for enterprise Unified Communications and Avaya environments, supporting users, agents and global teams across complex voice and contact center infrastructure. Provide Tier 2 technical support for Avaya Aura environments, investigating and resolving complex incidents involving enterprise telephony and contact center services. Troubleshoot and support Communication Manager, System Manager, Session Manager, CMS, Wallboard, ACRA, AADS and IX Messaging environments. Perform root cause analysis, document technical resolutions and develop troubleshooting knowledge to prevent recurring incidents.

Education

Degree in Systems Analysis and Development

UniCesumar

Jan 2019 – Jan 2021

Brazil

Contact details

Locked

Phone number

Contact details are available to verified employers.

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