@jenny

Apr 2024 – Present

Full-time · On-site · Canada

•Accurately and efficiently processing customer orders, both in store and through the drive through. •Managing payment processing, ensuring accurate sales records. •Supervised and train staff in a shift, supervised daily operation to ensure adherence to quality and service standard and making sure drive thru timings meet the required target. •Resolved customer complaints effectively, maintaining high guest satisfaction and fostering loyalty. •Enforce food safety standards, monitor food preparation and quality and ensure all products meet Tim Horton Standards. •Cleaning and sanitizing workspaces, counters, and equipment according to safety standards.. •Ensuring adequate supplies of ingredients, packaging, and other necessary materials. •Working collaboratively with colleagues to ensure smooth operations and high-quality service. •Handling the OSAT reports and ensuring that the team is aware about the reviews we received.

Nov 2023 – Feb 2024

Full-time · On-site · United Arab Emirates

•Friendly, helpful, and ability to handle customer interactions effectively. •Understanding of food safety regulations and ability to follow recipes and procedures. •Working effectively with colleagues to achieve common goals.• Replenished all needed condiments and set up before operation. •Accuracy and efficiency in processing transactions. •Helping to do daily, weekly and monthly inventory. •Make and serve hot and cold coffee according to company standards.

Nov 2021 – Nov 2023

Full-time · On-site · United Arab Emirates

•Responding to customer concerns with friendly and knowledgeable service and remedied issues promptly and effectively. •Up keeping a clean environment for all customers and patrons to maintain quality assurance procedures and protocol. •Greeting guests to provide a friendly and welcoming experience. •Communicating with kitchen staff and waiters to provide accurate, timely information regarding orders and minimize delays. •Replenished all needed condiments and set up before operation. •Balanced till, making and sending through email the daily sales report. •Helping to do daily, weekly and monthly inventory. •Make and serve hot and cold coffee according to company standards.

Nov 2019 – Nov 2021

Full-time · On-site · United Arab Emirates

•Operated POS terminals to input customers’ orders, swiped credit cards, and entered cash amounts received in a fast-paced restaurant. •Greeting guests to provide a friendly and welcoming experience. •Prepared food items according to company standard, including pizza, pasta, salads, desserts, and beverages. •Topped crust with sauce, cheese, meat and vegetable as a pre-topping to be ready in peak hours. •Wash, peel, cut various vegetables such as mushrooms, capsicums, carrots, onions and more. •Taking pizza and other products out of the oven then cutting and boxing them accurately for orders. •Receiving commissary orders like meat, vegetables, sauces, boxes and other material needed. •Answer call center agents and customers in the delivery area during peak hours making sure that all items are delivered according to standard. •Maintained a clean work area, including counters, tables, floor and kitchen area and equipment that comply with hygiene standards.

Dec 2016 – Nov 2019

Full-time · On-site · Philippines

•Monitored customer reviews and feedback to maintain satisfaction and provide superior customer service. •Managed and closed reservation calls to increase bookings by maintaining strong knowledge of hotel product, services, and facilities. •Answered incoming phone calls and developed friendly rapport with callers while answering questions, making recommendations and leading conversations to bookings. •Developed positive, performance-based internal sales and marketing culture to include mentoring staff. •Directed sales and marketing management staff in successful use and development of business plans and strategies.

Jun 2012 – Apr 2016