Guest Experience Supervisor
Results-driven and customer-focused professional with solid experience in hospitality, customer service, and sales. Proven ability to deliver high-quality service, handle client needs efficiently and work effectively in fast-paced environments. Strong communication skills, attention to detail, and a commitment to excellence. Seeking to contribute my skills and experience to a dynamic organization in Canada while continuing to grow professionally.
Le Méridien City Center Doha
Dec 2023 – Present
Full-time · On-site · Qatar
• Act as Manager on Duty overseeing hotel operations, safety, and guest satisfaction. • Lead department meetings and assist in development plans for Assistant Front Desk Manager. • Recognized multiple times as Supervisor of the Month (2024–2025). • Key contributor to Marriott Bonvoy enrollments and upselling performance
Sheraton Annaba Hotel
Jul 2019 – Dec 2023
Full-time · On-site · Algeria
• Supervised front desk staff, billing, and daily operations. • Managed reports, inventory, and ISRA audit controls. Front Desk Shift Leader – Sheraton Annaba Hotel, Algeria (Jul 2022 – Oct 2023) • Led and trained front desk teams and new hires. • Served as ISRA Audit Champion and service quality leader. Guest Service Agent – Sheraton Annaba Hotel, Algeria (Jul 2019 – Jul 2022) • Delivered front desk services including night audit and room control. • Awarded Champion of Mobile Services – 2021.
Jardin Secret School
Oct 2018 – Jul 2019
Contact details are available to verified employers.