@mohamme894

Aug 2019 – Present

Full-time · On-site · United Arab Emirates

Coordinated passenger check-in and boarding procedures to ensure timely departures and enhance customer satisfaction throughout airport operations. Resolved complex customer service issues promptly, improving passenger experience and maintaining service quality standards. Executed proactive conflict resolution with passengers during irregular operations, preserving service quality and sustaining airport workflow under pressure. Coordinated special assistance services for passengers with reduced mobility, ensuring seamless travel experiences and adherence to accessibility regulations.

Dec 2017 – Jul 2019

Full-time · On-site · United Arab Emirates

Supervised daily front office operations to ensure seamless guest check-in and check-out processes, improving overall customer satisfaction. Coordinated staff schedules and task assignments to optimize team efficiency and maintain consistent service quality during peak hours. Monitored compliance with safety and security protocols to maintain a secure environment for guests and employees. Collaborated with housekeeping and maintenance departments to ensure timely room readiness and operational reliability. Analyse workflow processes to identify bottlenecks and instituted improvements that increased throughput and reduced wait times.

Jan 2015 – Dec 2017

Full-time · On-site · Morocco

Resolved customer inquiries and complaints promptly to improve overall satisfaction and maintain positive client relationships. Collaborated with internal teams to address service issues, enhancing communication flow and accelerating problem resolution. Monitored feedback channels to identify recurring concerns, contributing to service quality improvements and customer retention. Maintained detailed records of customer interactions to support data accuracy and streamline future support efforts. Verified customer account details during interactions to ensure accurate service delivery, reducing errors and improving overall transaction.

Sep 2012 – Dec 2014

Full-time · On-site · Morocco

Processed customer transactions accurately to ensure efficient checkout and enhance overall customer satisfaction. Maintained product displays and inventory organization to improve shopping experience and streamline stock replenishment. Collaborated with team members to resolve customer issues promptly, improving service quality and retention. Advised customers on product selections, fostering repeat business and enhancing overall customer satisfaction through tailored service. Maintained visual merchandising standards to attract customer attention, increasing store foot traffic and enhancing overall shopping experience.

Sep 2010 – Jul 2016

Morocco