@muna

May 2019 – Present

Full-time · On-site · Qatar

Assigned schedules and specific tasks to workers for optimal coverage. • Trained workers in service policies, safety requirements and specifics of activities. • Monitored workers for performance, professionalism, and service quality. • Empowered workers to independently handle common issues and maintain strict safety standards. • Enhanced customer service based on feedback from guests. • Prepared for special groups and VIP customers by implementing personalized plans with staff. • Skilled at working independently and collaboratively in a team environment. • Self-motivated, with a strong sense of personal responsibility. • Proven ability to le

Mar 2019 – Present

Part-time · Hybrid · Qatar

Provide end-of-end consultancy for opening and managing restaurants and food projects. • Conduct cost analysis, data evaluation, and budget planning to ensure financial efficiency. • Perform market studies and competitive analysis to guide strategic decisions. • Develop menus, pricing structures, and promotional offers aligned with market demand. • Design operational strategies to improve sales performance and profitability. • Manage inventory systems and cost control processes. • Support branding and marketing plans to strengthen market presence and customer reach.

Jun 2007 – Jul 2017

Full-time · On-site · Jordan

Food cost, HACCAP, schedule, contact suppliers, training. • Motivated staff to perform at peak efficiency and quality. Completed P&L reports on time and with accuracy. • Effectively managed payroll and timekeeping, and paperwork for new hires and terminations. Controlled Food cost and kept it at minimum possible without interfering with quality. • Did full ordering of raw materials. • Responsible for staff scheduling to include work assignments, vacations, breaks, overtime assignment, back-up for absent employees and shift rotations. Ensured a maximum level of service standards and satisfaction throughout the restaurants resolving problems

Sep 2006 – Jun 2010