Administrative Operations Supervisor | Team Leadership | Process Improvement | Records & Healthcare Administration
Administrative operations professional with 16 years of experience in Brazil’s public sector, specializing in team supervision, administrative processes, records management, compliance and process improvement. I currently supervise a healthcare reimbursement unit at the Federal District and Territories Court of Justice (TJDFT), leading a team of four and supporting a health plan with approximately 24,000 beneficiaries. In 2025, the operation processed 23,555 reimbursement requests totaling approximately R$6.94 million. Previously, I spent more than six years supervising beneficiary administration, managing records and databases, reviewing documentation, establishing priorities and monitoring deadlines. I also have experience in healthcare provider contract administration and information system implementation. My Law degree strengthens my ability to interpret regulations and work with complex and confidential documentation. I am currently developing an AI-assisted workflow to improve efficiency and reduce processing errors. I am seeking opportunities in Canada in administrative operations, office administration, records management, operations supervision and related roles. I am open to relocation and bring strong adaptability and transferable skills.
TJDFT
Sep 2025 – Present
Full-time · Remote · Brazil
Supervise a team of four employees and coordinate the daily operations of the healthcare reimbursement unit for a health plan covering approximately 24,000 beneficiaries.
TJDFT
Mar 2019 – Aug 2025
Full-time · Remote · Brazil
Supervised the administrative operations of the beneficiary enrollment and records unit for a health plan covering approximately 24,000 beneficiaries. • Coordinated daily activities, assigned and reviewed work, established priorities and monitored deadlines. • Managed beneficiary enrollment, changes and terminations, ensuring records were accurate and properly maintained. • Reviewed documentation and eligibility requirements in accordance with internal policies and regulations. • Maintained beneficiary data and coordinated corrections of incomplete or inconsistent records. • Prepared Excel-based reports, statistics and operational controls
Centro Universitário Processus - UniProcessus
Jul 2009 – Jul 2014
Brazil
Contact details are available to verified employers.