Claims/Customer Service/Compliance Officer
Glico Pensions
Jun 2023 – Present
Full-time · On-site · Ghana
I have over 8 years experience in Claims processing, data entry, sales, compliance, customer experience and finance. I have a Bachelors Degree in Business Administration from the University of Professional Studies, Accra Ghana and currently enrolled in Chartered Global Investment Analyst (CGIA) program Level III. I am a Death Claims Investigator with expertise in pension administration, focused on managing the full lifecycle of death and survivor benefit claims within regulated environments. Demonstrates strong collaboration with cross-functional teams such as finance, compliance, operations, and insurance partners to ensure accurate and timely benefit payments. Skilled in customer engagement and communication, providing support to beneficiaries with clarity and empathy. Possesses a solid background in data entry, sales, and administrative processes, contributing to efficient case handling and service delivery. Maintains comprehensive audit trails to support regulatory reviews