Nov 2019 – Mar 2026
Full-time · On-site ·
India
Started as Senior Travel Consultant and consistently achieved monthly sales and
quality targets.
Promoted to Team Leader for strong performance and leadership skills.
Led a team of reservation executives to achieve sales and service targets.
Handled high-value international bookings and complex itinerary changes.
Ensured high customer satisfaction through quick resolution of issues.
Trained new team members on Amadeus GDS, ticketing, reissues, and refund
processes.
Monitored team performance and improved operational efficiency.
Senior Travel Sales Consultant
Wing In USA - Gurugram
Feb 2018 – Aug 2019
Full-time · On-site ·
India
Managed inbound PPC travel leads and converted them into confirmed bookings.
Recommended suitable flight options based on customer needs and budget.
Achieved consistent sales targets while maintaining service quality.
Travel Sales Consultant
Tech Matrix / Xcel Serve
Mar 2016 – Aug 2017
Full-time · On-site ·
India
Handled inbound PPC travel inquiries and converted leads into bookings.
Managed end-to-end reservations including ticketing, changes, cancellations, and
support.
Coordinated with airlines and consolidators for schedule changes and ticketing issues.
Customer Care / Technical Support Executive
Convergys
Oct 2013 – Dec 2015
Full-time · On-site ·
India
Provided technical and billing support for Orange and EE customers.
Handled inbound queries related to billing, account management, and service issues.
Ensured timely resolution while maintaining quality standards.
Feb 2011 – Oct 2013
Full-time · On-site ·
India
Counselled students on IT courses, fees, and career options.
Managed complete enrolment process and achieved admission targets.
Generated and followed up on leads for conversions.
Feb 2010 – Jul 2010
Full-time · On-site ·
India
Handled Airtel premium (VIP) customer support.
Customer Service Associate
Sparsh BPO Services Ltd.
Mar 2007 – Jan 2010
Full-time · On-site ·
India
Worked on Citi Bank credit card sales process (inbound/outbound).
Generated leads and converted applications into successful sales.
Ensured compliance with banking guidelines.
