Guest Service Agent
My name is Yusuf Fauz, and I am a dedicated hospitality professional from Kenya with over eight years of international experience in customer service, guest relations, and hospitality operations. My career has taken me from luxury resorts in Qatar to cruise ships, where I have developed strong communication, problem-solving, and teamwork skills while serving guests from diverse cultural backgrounds. I am passionate about creating exceptional guest experiences and thrive in fast-paced, multicultural environments. I am known for my positive attitude, professionalism, adaptability, and ability to remain calm under pressure.
Mediterranean Shipping Company
Sep 2024 – Present
Contractor · On-site · Italy
Delivered exceptional guest service to passengers from diverse nationalities. Resolved guest concerns professionally and efficiently. Coordinated with onboard departments to ensure outstanding customer satisfaction. Processed guest requests, information, and service inquiries.
Mediterranean Shipping Company
Feb 2022 – Present
Contractor · On-site · United States
Supervised recreational activities for adults and children. Ensured guest safety and compliance with safety procedures. Organized engaging entertainment and activities.
Hilton Salwa Beach Resort
Jul 2021 – Oct 2021
Full-time · On-site · Qatar
Maintained pool safety and responded to emergencies. Delivered excellent customer service to resort guests. Conducted routine safety inspections.
Qatar Airways Catering Company
Jan 2020 – Jul 2020
Full-time · On-site · Qatar
Maintained inventory accuracy. Supported daily retail operations while providing excellent service.
Kenya Maritime Authority
Oct 2021 – Nov 2021
Mombasa Aviation Training
Mar 2013 – Nov 2014
Muslim Secondary School
Feb 2008 – Nov 2011
Contact details are available to verified employers.