Industrial Fluid Consultants Inc. is hiring
Application Support Analyst with LMIA

Languages

• English

Education

• Bachelor's degree

Experience

• 2 years to less than 3 years

On site

• Work must be completed at the physical location. There is no option to work remotely.

Work setting

• Private company, corporation or industry
• Information technology

Tasks

• Respond to users experiencing difficulties with computer
• Consult user guides, technical manuals and other documents to research and implement solutions
• Provide advice and training to users in response to identified difficulties
• Collect, organize and maintain a problems and solutions log for use by other technical support analysts
• Participate in the redesign of applications and other software
• Provide business systems, network and Internet support to users in response to identified difficulties
• Set up equipment for employee use, performing or ensuring proper installation of cables, operating systems, or appropriate software
• Provide customer service
• Manage incidents

Supervision

• No supervision responsibility

Computer and technology knowledge

• Desktop applications
• File management software
• Multimedia software
• Word processing software
• Communication software
• Image editing software
• Programming software
• HTML editing software
• Website creation and management software
• Web service design
• Database software
• JavaScript
• MS Office
• SharePoint
• Sage Accounting Software

Area of work experience

• Quality assurance or control

Area of specialization

• Technical support

Transportation/travel information

• Own transportation
• Valid driver's licence

Work conditions and physical capabilities

• Fast-paced environment
• Work under pressure
• Tight deadlines
• Physically demanding
• Attention to detail
• Combination of sitting, standing, walking

Personal suitability

• Accurate
• Client focus
• Efficient interpersonal skills
• Excellent oral communication
• Excellent written communication
• Initiative
• Judgement
• Organized
• Team player
• Ability to multitask
• Time management
• Honesty

Health benefits

• Dental plan
• Health care plan
• Paramedical services coverage
• Vision care benefits

Other benefits

• Free parking available
• Learning/training paid by employer
• On-site amenities
• On-site recreation and activities
• Paid time off (volunteering or personal days)
• Team building opportunities