Totem Resorts is hiring
Guest Service Representative with LMIA

Languages

• English

Education

• No degree, certificate or diploma

Experience

• 7 months to less than 1 year

On site

• Work must be completed at the physical location. There is no option to work remotely.

Work setting

• Hospitality industry
• Willing to relocate

Tasks

• Investigate complaints and claims
• Register arriving guests and assign rooms
• Resolve complaints and claims
• Process group arrivals and departures
• Take, cancel and change room reservations
• Provide information on hotel facilities and services
• Maintain an inventory of vacancies, reservations and room assignments
• Answer telephone and relay telephone calls and messages
• Provide customer service
• Perform front desk duties
• Maintain accurate records

Computer and technology knowledge

• Basic

Work conditions and physical capabilities

• Attention to detail
• Fast-paced environment
• Ability to work independently

Personal suitability

• Efficient interpersonal skills
• Excellent oral communication
• Team player

Other benefits

• Other benefits