Southside Processing Inc is hiring
Technical Support Agent with LMIA

Languages

• English

Education

• College/CEGEP

Experience

• Experience an asset

On site

• Work must be completed at the physical location. There is no option to work remotely.

Tasks

• Report on the performance of computer systems and networks
• Respond to users experiencing difficulties with computer
• Consult user guides, technical manuals and other documents to research and implement solutions
• Provide advice and training to users in response to identified difficulties
• Collect, organize and maintain a problems and solutions log for use by other technical support analysts
• Participate in the redesign of applications and other software
• Provide business systems, network and Internet support to users in response to identified difficulties
• Manage incidents

Personal suitability

• Accurate
• Excellent oral communication
• Organized
• Time management