DeVry Greenhouses is hiring
Technical Support Supervisor with LMIA

Languages

• English

Education

• College/CEGEP

Experience

• 1 year to less than 2 years

On site

• Work must be completed at the physical location. There is no option to work remotely.

Work setting

• General office
• Private company, corporation or industry
• Private sector

Tasks

• Give access to computer networks
• Report on the performance of computer systems and networks
• Respond to users experiencing difficulties with computer
• Consult user guides, technical manuals and other documents to research and implement solutions
• Provide advice and training to users in response to identified difficulties
• Collect, organize and maintain a problems and solutions log for use by other technical support analysts
• Supervise other technical support workers in this group
• Provide business systems, network and Internet support to users in response to identified difficulties
• Set up equipment for employee use, performing or ensuring proper installation of cables, operating systems, or appropriate software
• Perform Web-server backup and recovery operations
• Manage incidents

Supervision

• 3-4 people

Computer and technology knowledge

• Linux
• Networking software
• Intranet
• Internet
• Servers
• Desktop applications
• File management software
• Communication software
• MS Active Directory
• MS Office
• MS Windows
• SharePoint
• TCP/IP

Transportation/travel information

• Own transportation
• Own vehicle
• Willing to travel regularly
• Valid driver's licence

Work conditions and physical capabilities

• Fast-paced environment
• Work under pressure
• Tight deadlines
• Attention to detail
• Sitting
• Combination of sitting, standing, walking

Personal suitability

• Accurate
• Efficient interpersonal skills
• Excellent oral communication
• Excellent written communication
• Initiative
• Judgement
• Organized
• Team player
• Ability to multitask
• Time management

Health benefits

• Dental plan
• Health care plan
• Vision care benefits

Financial benefits

• Group insurance benefits
• Life insurance
• Registered Retirement Savings Plan (RRSP)

Other benefits

• Parking available