Retreat Guru is hiring
User Support Technician with LMIA

Languages

• English

Education

• College, CEGEP or other non-university certificate or diploma from a program of 1 year to 2 years
• or equivalent experience

Experience

• 3 years to less than 5 years

Hybrid

• Work must be completed both in person and remotely.

Tasks

• Respond to users experiencing difficulties with computer
• Consult user guides, technical manuals and other documents to research and implement solutions
• Provide advice and training to users in response to identified difficulties
• Collect, organize and maintain a problems and solutions log for use by other technical support analysts
• Participate in the redesign of applications and other software
• Provide customer service
• Manage incidents
• Usability testing

Supervision

• No supervision responsibility

Computer and technology knowledge

• Project management software
• HTML editing software
• Software development
• Mac OS
• JavaScript
• SQL
• Spreadsheet
• PHP
• WordPress
• HTML
• Software quality assurance

Type of experience

• Call centre

Area of work experience

• Quality assurance or control

Area of specialization

• E-commerce

Security and safety

• Basic security clearance

Transportation/travel information

• Own transportation
• Willing to travel

Work conditions and physical capabilities

• Fast-paced environment
• Work under pressure
• Repetitive tasks
• Manual dexterity
• Attention to detail
• Sitting

Own tools/equipment

• Internet access
• Cellular phone

Personal suitability

• Accurate
• Client focus
• Efficient interpersonal skills
• Excellent oral communication
• Excellent written communication
• Initiative
• Judgement
• Organized
• Team player
• Ability to multitask
• Time management
• Honesty

Health benefits

• Dental plan
• Health care plan
• Paramedical services coverage

Financial benefits

• Group insurance benefits
• Life insurance
• Stocks/shares

Long term benefits

• Maternity and parental benefits

Other benefits

• Free parking available
• On-site amenities
• On-site recreation and activities
• Paid time off (volunteering or personal days)
• Team building opportunities
• Wellness program