Moksha Research Inc This link will open in a new window is hiring
User Support Technician with LMIA

Languages

• English

Education

• Secondary (high) school graduation certificate

Experience

• 2 years to less than 3 years

Hybrid

• Work must be completed both in person and remotely.

Work setting

• Research and development institution

Tasks

• Respond to users experiencing difficulties with computer
• Consult user guides, technical manuals and other documents to research and implement solutions
• Provide advice and training to users in response to identified difficulties
• Collect, organize and maintain a problems and solutions log for use by other technical support analysts
• Participate in the redesign of applications and other software
• Supervise other technical support workers in this group

Security and safety

• Basic security clearance

Work conditions and physical capabilities

• Fast-paced environment
• Attention to detail
• Sitting

Personal suitability

• Accurate
• Client focus
• Initiative
• Organized
• Team player